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Service & Support

SPA TIPS: Spring Cleaning – Hot Tub that is!

Posted in Service & Support,Spas by hotspringd on the April 6th, 2011

It’s the beginning of spring and it’s the perfect time to change your spa’s water.  The winter has been a tough one and it’s probably been hard on your spa’s water as well.  So pick that nice spring day and do your hot tub spring cleaning.

If you have had your spa for a couple of years and you have not “flushed” your spa, this may be a great time to do so.  Flushing cleans the interior of your spa including plumbing and returns it back to its new condition .  We recommend flushing at least once every two years.  If you are flushing, please follow  flushing directions on the product container closely.

When its time to drain your spa, start by disconnecting your electric to your spa by either unplugging (if it is a 110V system) or turning your breakers off.  Once your power is off, you can begin draining your spa by simply attaching a hose to the primary drain of your spa (the one with the valve) running the hose out to where you want the water to drain and opening the valve.  If your spa is located where water will not harm the area, you may drain the spa where it sits without attaching a hose.  This draining process can take several hours to complete.  If during the night the temperature is going to stay above freezing, you could start the draining in the evening and then by morning your spa should be drained.

Once you start draining, remove your filters and clean them with a filter cleaning solution either the soak method or the spray method.  This is important to maintain proper filtration and flow through your spa.  Don’t forget to rinse your filters thoroughly after cleaning.  Any residual left on the filter from the cleaning solution will cause tremendous foaming in the spa.

After your spa is drained, clean the interior surface if needed with either baking soda on a sponge or a spa cleaning pad.  Once your spa is clean, begin refilling your spa by placing your hose in the filter staind pipe.  If your spa has multiple filters, use the filter stand pipe that has the grey top (it has a hollow tube).  By filling this way, you help purge air from the system.

When the spa is filled, turn your power back on and start your normal spa start-up procedure for your chemical system. 

Finally, this is also a great time to maintain your spa’s cover.  Clean the cover with a mild cleaning solution and rinse.  If you notice any “dipping” of your cover towards the middle, it may be time to “flip” the cores of the cover.  Over time, they may begin to sag and by flipping them you slow that process down and make your cover last much longer.  Any question on how, please call the store for instructions.  Also this is a great time after the cover dries to coat the cover with a good vinyl treatment such as Protectant 303.

And for those who would like all of this done “magically”, call Hot Spring Spas of Dayton and ask for our “Signature Valet Service”.

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We are Certified – SO WHAT!

Posted in Saunas,Service & Support,Spas by hotspringd on the March 15th, 2011

With all the competition in the Spa and Sauna business, how is someone supposed to know who is the right company to trust with your hot tub needs?  This is where a third party certification process serves the public well. 

The trade certification program managed by BigFish Publication offers such a certification program within the hot tub (spa) industry.  This certification is NOT a “buy-in” process, however it is a process that is centered around an audit that identifies and measures many points within the typical retail hot tub store business.  This includes but is not limited to items such as retail store location(s), service centers, continuing education for it’s employees, better business bureau ratings, customer testimonials, etc.

Within the southwestern Ohio region, we are proud to be the only certified hot tub dealer currently listed in the TradeCertification program.  Please view the attached video for addition information on Hot Tub Dealer Certification. 

Hot Tub Certification video!

So when your ready, and we hope it’s soon, to invest in your health & wellness with a Hot Spring Spa or Finnleo Sauna, be sure that you are trusting your business with a certified hot tub retailer.  Look for the “Certified Hot Tub Retailer” sticker for your peace of mind.

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Hot Spring Spas of Dayton Wins National Hot Tub Store Award

Posted in Service & Support,Spas by hotspringd on the March 10th, 2011

2011 – Spasearch magazine is pleased to announce that Hot Spring Spas of Dayton has received the coveted 2011 Spasearch TradeCertified™ Spa Dealer award – the only independent retail endorsement in the hot tub industry.  Proving their longtime commitment to excellence, Hot Spring Spas of Dayton has met all the standards of the rigorous certification process.

“We are pleased to add Hot Spring Spas of Dayton to our ranks of quality hot tub retailers,” says David T. Wood, editor-in-chied of Spasearch magazine and TradeCertified™.  “Hot Spring Spas of Dayton has long had the reputation for being an excellent retailer and now their accolades are no longer anecdotal, but proven through this independent audit.”

Completely independent and based solely on merit, hot tub retailers earn the TradeCertified™ Spa Dealer status by demonstrating excellence on every level, from employee training to consumer satisfaction.  To maintain complete inpartiality, all results were tabulated through an independent, third party accounty firm, ensuring that this certification was won fairly and not influenced by advertising dollars.

Consumers can take pride knowing they have a local hot tub business based in Dayton, OH rated among the best retailers in North America.  Retailers are evaluated based on audited results related to sales, service, operations, training and customer satisfaction by independent auditors.

About TradeCertified

TradeCertified™ is a service dedicated to helping consumers evaluate the merits of hot tub and swim spa ownership.  To support this effort we have developed a collection of magazines, website and bulletin boards focused exclusively on educating consumers about the spa industry.

For more information visit:  www.TradeCertified.com

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